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External provider to provide Staff Care services – Udruženje mreža za izgradnju mira

Designation of an external provider for provision of Staff Care services for Médecins du Monde ASBL – Dokters van de Wereld VZW (MdM-BE)’s employees in Bosnia and Herzegovina, Una- Sana Canton.

Founded in 1997, Médecins du Monde ASBL – Dokters van de Wereld VZW (MdM-BE) is an International medical Non-Governmental Organization (INGO) based in Brussels, Belgium that is part of the international MdM international network. MdM-BE’s vision is to ensure universal healthcare coverage globally, and that all persons have access to care without barriers (financial, cultural, geographical, etc.). MdM-BE’s intervention is based on the three pillars of the organization, which are: 1) Care (give people real access to healthcare without barriers),

  • Testifying (gain facts about healthcare realities and disseminate them), 3) Sustainable change. The majority of MdM’s programs are mobile, meaning that MdM’s teams go where the most vulnerable people live (outreach), i.e. doing street work, visiting squats or camps and going to isolated villages.

MdM-BE’s work is articulated around five main thematic priorities: Sexual and Reproductive Health and Rights, Migration Health and Rights, Harm Reduction, One Health and Conflicts and Crises. Three transversal topics complement them: Sexual and Gender-Based Violence, Mental Health, and Community Empowerment. Most MdM-BE’s projects are implemented directly, but local partnerships are an essential part of the organisation’s operational response strategy.

MdM-BE is currently active in Belgium and seven other countries: Croatia, Bosnia-and- Hercegovina, Democratic Republic of the Congo, Tunisia, Niger, Mali and Morocco. Present in southesteastern Europe since 2016, MdM-BE proved its expertise in providing medical and mental health care to displaced persons as well as its capacity to share this knowledge to other partners/stakeholders (including from public sector).

Registered in Bosnia and Herzegovina (BiH) as a foreign non-governmental organisation (NGO), MdM-BE is active in this country since 2019 providing mental health and psychosocial support to people on the move in Temporary Reception Centres (TRCs) in Una-Sana Canton (USC) and Sarajevo Canton (SC), but also in out of site locations. In the period 2019-2021, MdM-BE was provided services in 6 TRCs.

For its office in Bosnia and Hercegovina, Médecins du Monde ASBL – Dokters van de Wereld VZW is looking for an external provider to provide Staff Care services for Médecins du Monde ASBL – Dokters van de Wereld VZW (MdM-BE)’s employees in Bosnia and Herzegovina, Una- Sana Canton.

Médecins du Monde ASBL – Dokters van de Wereld VZW needs support from external provider for the following tasks:

  • Conduction of approximately 1 Group mental health session per month – empowerment and psychoeducational activities for employees/front line workers

Number of participants: 10-15 persons per session Duration of the session: about 3 hours.

  • Provision of approximately 1 to 10 Individual mental health support per month for MdM employees/front line workers (individual psychosocial support / counselling sessions)

Duration of session: 1 hour

  • Writing of monthly report on provided services

In order to carry out this mission, MdM-BE is looking for candidates with following requirements/experience:

  1. University degree in mental health/psychology
    1. At least 5 years of relevant professional experience in provision of mental health support
    1. Experience in the field of access migration and / or humanitarian crisis management would be an asset.

The services will be performed during the period from 01/10/2023 to 31/01/2024, with a potential extension of contract after this date.

Applications must be sent by email to the following address:

For any information concerning this call for tender, you can contact :

Aida RAMIĆ (person in charge of the request) at phone no. +387 61 782 453 or by email

In case of withdrawal, or if you do not wish to respond to this invitation to tender, please inform us by email. Once the award decision has been made, the bidders will be informed in writing.

The following analysis grid will enable MdM-BE to evaluate the offers received. The Organization will assign a certain value to each criterion. Based on the evaluation of all these criteria and taking into account the value attributed to each, the contract will be awarded to the bidder with the most advantageous offer.

These criteria are given as an indication to enable candidates to draw up the most complete offer possible. MdM-BE reserves the right to modify and/or add any criteria to make the evaluation as meaningful as possible.

Description Weighting
1 Price /40
  Score given to the offer = (lowest offer price / offer price) * weighting of the price criterion
2 Experience /40
  Diploma of the service provider and its level of experience
3. Specific experience /20
  Experience with migration and / or humanitarian crisis management
Total weighting of award criteria /100

The submission package must include:

  • A technical offer including the applicant’s updated CV1.
  • A financial offer including a detailed financial proposal in BAM including all envisaged costs with lump-sum prices per a) group mental health support session and b) Individual mental health support service (individual psychosocial support / counselling session).

The bidder’s attention is drawn to the fact that the total lump-sum prices per: a) group mental health support session and b) Individual mental health support service (individual psychosocial support / counselling session), must include the fees and expenses inherent to the missions (travel and subsistence expenses) or any other expenses that will result providing services.

The candidate’s offer, the documents attached to it and the documents exchanged are written in English or BHS languages.

By submitting its offer, the bidder accepts all the clauses of the Specifications and waives all other conditions. If the contracting authority finds, during the analysis of the bids, that the bidder has added conditions that make the bid imprecise, or if the bidder expresses reservations about the conditions of the Specifications, the contracting authority reserves the right to consider the bid substantially irregular.

Offers must reach the contact person by e-mail by 29/09/2023 at 24.00 hrs at the latest.

1 The bidder’s CVs should clearly and in detail (organization, type of services and period of services) indicate similar experiences.

Applicants will be notified of the outcome of the procedure on 30/09/2023.


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